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Toll-free North America 1-877-392-7862

EU Number 00.800.0448.6115

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International Number 1-514-488-6115

BILLING AND ACCOUNT SUPPORT

FREQUENTLY ASKED QUESTIONS
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The username I want is already taken!

Many usernames are unfortunately already taken by existing members, so you will need to choose one that is unique. Adding numbers may help make your username more distinct. Please also note that if you have been a member in the past, your username may be in use by your old account. You can log into old memberships from the Login form to reactivate them and keep your old username. If you need more information, let us help! Live Chat

I submitted my order, but the website says that my card is not accepted by your banks!

We accept Visa and MasterCard credit and debit cards, but many pre-paid cards will not work. If your debit or credit card has been refused, it may be because your bank has declined the international transaction. We recommend that you contact your bank and inform them that you are making an online, international purchase and ask them to remove any blocks they have in place. Please note that some sites also accept payment by gift cards from major US brands. For more information please let us guide you to success. Live Chat

How do I change my credit card information?

Unfortunately for security reasons we do not allow the changing of credit card information.

Is my credit/debit card billed discreetly?

Yes. Neither the site name, nor anything at all to do with the content of the site is mentioned on your credit-card bills, only the name of the discreet biller itself.

When does my membership expire?

Most memberships will automatically renew for your convenience. If the renewals are cancelled, the membership will expire on what would have been the next billing date. If you're not sure when this is, we can look it up for you! Live Chat

How do I cancel my membership?

You can visit this page or even better we would be happy to help you. Live Chat