phone Call Us

Toll-free North America 1-877-392-7862

EU Number 00.800.0448.6115

Austria, Denmark, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal,Spain,Sweden, Switzerland, UK)

International Number 1-514-488-6115

PROBLEMS LOGGING IN?

RESET YOUR PASSWORD

In order to retrieve your password, please enter the email you gave us when you created your account.

down

* Type the characters you see in the
picture to the right


The login page tells me that my username and/or password is wrong!

First, please double-check the username and password you have entered. Note that they are CaSe-SeNsItIvE. Please also make sure that your browser is not automatically entering your username or password for you, since it could have the wrong information saved. If you continue to experience issues, please clear your web browser's cache and cookies. Still have problems? Contact Us

When I log in, I am told that my account has expired.

If you have recently reactivated an expired account or created a new account to replace an expired one, your web browser may be loading your old expired details. To fix this, please clear your web browser’s cookies. If your account really is expired due to a cancellation or payment issues, you’ll need to reactivate it in order to continue using the site. Still experiencing issues, or need help clearing your cookies? Contact Us

Can I change the username or email address I have on file?

Unfortunately not! You would need to create a new account in order to change those details. However, if you accidentally entered the wrong email address when signing up and you need help retrieving your account details, we can help! Contact Us